Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and Shop Pay for a fast and secure checkout.

Q: Is it safe to shop on your website?
A: Yes! We use industry-standard SSL encryption to protect your personal and payment information.

Shipping

Q: Do you ship internationally?
A: Currently, we ship to Canada and the United States. We're working on expanding to more countries soon!

Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number and link to track your package.

Returns & Exchanges

Q: What is your return policy?
A: We offer 30-day returns on all items in original condition. See our Shipping & Returns page for full details.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 business days for the refund to appear in your account.

Products

Q: Are your products authentic?
A: Yes! We guarantee 100% authentic products. Quality and authenticity are our top priorities.

Still have questions?

If you can't find the answer you're looking for, please contact us and we'll be happy to help!